What else can you do with Labels? Well for example you could create a label called ‘Hardware’ and make it a bright color so Technicians that handle hardware will surely never miss it! You can easily create labels for various departments within your business thereby ensuring the right people take notice of a Ticket at the right time just by assigning a label. The Email Connector provides another place to automatically label Tickets, in fact two more places: Tickets created by incoming “Email to Ticket” can be automatically labeled and Tickets created by Automated Emails, such as those from various external monitoring systems or other MSP tools. More default labels can be defined for Tickets automatically created by the integrated RMM’s you may be using (GFI Max or Continuum) so you could have them labeled ‘RMM’ for example. So for example you could define a default label such as ‘VIP’ for Tickets created for a particularly important client, or ‘Critical HW’ for Tickets created from a specific Asset. You can also very easily Label a Ticket just by dragging the Ticket to the Label on the sidebar.Īlso, in Accounts, Contracts and Assets you can define default labels to use for any Tickets assigned under those sections which provides a great way to effortlessly improve workflow and usability. In fact listing all your Tickets by a specific label is a matter of simply clicking the label in the sidebar.
You can of course filter the Tickets list by label so you can easily see ALL your Tickets which are of ‘VIP’ customers or whatever other label you may use. You can have multiple labels on every Ticket if you want so you can see at a glance exactly what is important to you. These eyecatching labels appear in the Tickets list in front of the description field and also at the top of the Ticket preview screen in the client application, they also appear in the Web Interface and Tickets can be labeled there as well.
You can now easily create labels in a range of fetching background colors with any text you desire and then assign those labels to any Ticket. Please find detailed information about what’s new in this release.
This release includes new features and options requested by our user community.